So the Sapphire x800gt I've had for a year and been running for a few months starts to artifact with "Z" shaped blocks all over the screen, and I search for their RMA process. From their site, support naturally brings me to the AMD/ATI site, where I email them asking for an advanced RMA.
My reply from ATI (<[email protected]>is this:
"Please provide us a copy of the purchase receipt along with part# and serial# of
the card and send it to [email protected].
To post a response please go to the link below.
Link:
http://www.sapphiretech.com/en/supp...102G12813S53102G1-12813S53102G6838783S53102G2
Thank You
Sapphire Tech Support"
I reply with the info and receipt attached. I then receive this response from somewhere called Althonmicro (Tech(Althonmicro) <[email protected]>) requesting $15.00 cashiers check or M.O. to RMA the product, so I must pay to ship it back, and then pay to get the new one.:
"Please fill out this RMA form as much as you can and email it back to
[email protected] along with a copy of the purchase receipt. Once we
receive your RMA form we will process it for you and fax you or phone you an
assign RMA#, please do not send your card in with out a RMA# to avoid refuse
shipment. There will be a US$15 dollar processing fee (Which takes care of
the repacking and insurance of your return product) for this RMA service, so
please include a US$15 money order (if Canadian customer (US$30) Yukon
Northwest Territory, Brazil and Argentina customers will be (US$50) must
provide money order or cashier's check) or personal check so we can process
the RMA request for you.
Thank you.
Tech
Sapphire Technology
Tech Support Center
280 Paseo Tesoro
Walnut CA 91789
Fax. 1-909-594-9771
www.sapphiretech.com"
I'll end up out close to $30.00 for the RMA, and the form says nothing about ATI, Sapphire or AMD on it, with some shady company asking for a money order and my card. What the heck kind of RMA process is this?
My reply from ATI (<[email protected]>is this:
"Please provide us a copy of the purchase receipt along with part# and serial# of
the card and send it to [email protected].
To post a response please go to the link below.
Link:
http://www.sapphiretech.com/en/supp...102G12813S53102G1-12813S53102G6838783S53102G2
Thank You
Sapphire Tech Support"
I reply with the info and receipt attached. I then receive this response from somewhere called Althonmicro (Tech(Althonmicro) <[email protected]>) requesting $15.00 cashiers check or M.O. to RMA the product, so I must pay to ship it back, and then pay to get the new one.:
"Please fill out this RMA form as much as you can and email it back to
[email protected] along with a copy of the purchase receipt. Once we
receive your RMA form we will process it for you and fax you or phone you an
assign RMA#, please do not send your card in with out a RMA# to avoid refuse
shipment. There will be a US$15 dollar processing fee (Which takes care of
the repacking and insurance of your return product) for this RMA service, so
please include a US$15 money order (if Canadian customer (US$30) Yukon
Northwest Territory, Brazil and Argentina customers will be (US$50) must
provide money order or cashier's check) or personal check so we can process
the RMA request for you.
Thank you.
Tech
Sapphire Technology
Tech Support Center
280 Paseo Tesoro
Walnut CA 91789
Fax. 1-909-594-9771
www.sapphiretech.com"
I'll end up out close to $30.00 for the RMA, and the form says nothing about ATI, Sapphire or AMD on it, with some shady company asking for a money order and my card. What the heck kind of RMA process is this?