I am on my second Eliminator and the pump on it too has become very noisy as I described in a post above. That is the bad news. The good news, that more than compensates for the bad pumps, is the outstanding customer service Coolit Systems has.
May will be two years since I purchased the Eliminator. They replaced it late last May, without any issue, even though the warranty expired a few weeks before I called them. I spoke with them today and again they were willing to do whatever is necessary to resolve my problem.
They apparently do have a problem with the pump. Thet feel the pump bearings are prematurely failing because of the higher heat load imposed by multiple core CPUs; a load they were not designed to handle. I do not know if I agree with this but it does not much matter to me because of their willingness to keep their customers happy.
Good customer service is every bit as important as the product itself.
May will be two years since I purchased the Eliminator. They replaced it late last May, without any issue, even though the warranty expired a few weeks before I called them. I spoke with them today and again they were willing to do whatever is necessary to resolve my problem.
They apparently do have a problem with the pump. Thet feel the pump bearings are prematurely failing because of the higher heat load imposed by multiple core CPUs; a load they were not designed to handle. I do not know if I agree with this but it does not much matter to me because of their willingness to keep their customers happy.
Good customer service is every bit as important as the product itself.