Chixofnix
07-24-09, 02:56 PM
I wanted to share an experience I had within this week that really threw me off!
Last Saturday, I'm having fun at my first LAN party in about a year, when my 24" Samsung 245B goes screwy. Screen is obviously having some hardware issue where the colors go all screwy and eventually the display is unusable. :eek:
Being at a LAN party, it was very easty to quickly ascertain there was not a problem with the cable or anything on the computer side. It was definitely the display. :cry:
I'm all downtrodden - it's a great display and my gaming was cut short for the evening, but someone threw out "...hey, doesn't Samsung have a 3-year no questions warranty?" :eh?:
This display was purchased about 1.5 years ago, so I called Sunday morning during their business hours, talked with a friendly guy that came off as a trained professional who was there to solve problems (NOT a cheap foreign tele-laborer who's job is to make you give up in frustration by wasting your time)! I explained the issue. He then had me do an obligatory simple test to again prove the issue was not my computer, and had me read two numbers off the back of the display.
Without making me jump through any hoops (I had no store receipts), he confirmed the display was under their warranty and had a refurbished unit of the same make/model shipped to my local UPS store where I swapped the broken for the new.
The unit arrived on TUESDAY AFTERNOON! The refurbished unit is functionally in perfect condition, indistinguishable even after scrutiny from a new unit (not even minor scratches on the housing were present)! :drool: Additionally this unit starts a new warranty of the same type according to the guy on the phone. :santa:
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Having such a positive experience, compared to a lot of what I've heard with regard to manufacturer's/resellers tagging their customers with equipment with dead/stuck pixels and the like, was a real eye-opener. The guy and department I dealt with are the same folks that take care of Samsung television owners, and I will for certain lean towards this brand when I get around to making my next large display purchase because of this. :cool:
My impromptu disclaimer: I don't work for or even know anyone affiliated with Samsung. I'm not a stockholder and have no other vested interests in the company except as a consumer who wishes more companies would take a cue from these guys.
Last Saturday, I'm having fun at my first LAN party in about a year, when my 24" Samsung 245B goes screwy. Screen is obviously having some hardware issue where the colors go all screwy and eventually the display is unusable. :eek:
Being at a LAN party, it was very easty to quickly ascertain there was not a problem with the cable or anything on the computer side. It was definitely the display. :cry:
I'm all downtrodden - it's a great display and my gaming was cut short for the evening, but someone threw out "...hey, doesn't Samsung have a 3-year no questions warranty?" :eh?:
This display was purchased about 1.5 years ago, so I called Sunday morning during their business hours, talked with a friendly guy that came off as a trained professional who was there to solve problems (NOT a cheap foreign tele-laborer who's job is to make you give up in frustration by wasting your time)! I explained the issue. He then had me do an obligatory simple test to again prove the issue was not my computer, and had me read two numbers off the back of the display.
Without making me jump through any hoops (I had no store receipts), he confirmed the display was under their warranty and had a refurbished unit of the same make/model shipped to my local UPS store where I swapped the broken for the new.
The unit arrived on TUESDAY AFTERNOON! The refurbished unit is functionally in perfect condition, indistinguishable even after scrutiny from a new unit (not even minor scratches on the housing were present)! :drool: Additionally this unit starts a new warranty of the same type according to the guy on the phone. :santa:
---
Having such a positive experience, compared to a lot of what I've heard with regard to manufacturer's/resellers tagging their customers with equipment with dead/stuck pixels and the like, was a real eye-opener. The guy and department I dealt with are the same folks that take care of Samsung television owners, and I will for certain lean towards this brand when I get around to making my next large display purchase because of this. :cool:
My impromptu disclaimer: I don't work for or even know anyone affiliated with Samsung. I'm not a stockholder and have no other vested interests in the company except as a consumer who wishes more companies would take a cue from these guys.