Ordered Dell 2007WFP w/S-IPS

[KreyMerr]

I had been wanting a new high quality monitor and people seem to like the Dell 2007WFP and it looked pretty sweet to me. But it seemed that Dell ships two versions, one with S-IPS and one with S-PVA. The S-IPS version seems to be the superior version.

Now I didnt want to pay them for something sub-par so I decided to try and get the one I wanted, my right as a consumer. After about an hour on the phone (and some internet chat, see below) I got what I wanted: they shipped me a S-IPS guaranteed monitor. It seems that its possible for them to determine which one they send you, you just have to get lucky and get a kick-ass agent on the phone like I finally did. Several had told me it was impossible to do.

Still I have to wait to get it to confirm that it is indeed the right version. Itd better be...

Anyway here is this little gem from their support chat:

7:30:38 PM Customer KreyMerr im trying to see what display is currently shipping in the Dell 2007WFP
7:31:31 PM Agent BE_Rep_Steve_K Usually Ships Within 24 Hours
7:31:44 PM Customer KreyMerr that doesnt make any sense
7:32:38 PM Customer KreyMerr i asked for a type, not a time
7:34:02 PM Customer KreyMerr either the S-IPS model or the S-PVA model
7:35:17 PM Agent BE_Rep_Steve_K usually its a ground delivery.

...wow. lol. its OK though cause the good agent knew what he was doing (was the only one out of the 7 people I was on the phone with who knew what S-IPS was) and made things work out.

Ill update once I confirm the monitor arrives as advertised.

[jivetrky]

Please let us know the name of the agent, and the number to get ahold of him, in case someone wants to get a hold of him and get the same guarantee (after you confirm it of course)

[pak]

yeah, thats a lot better than having to deal with returning it and playing the lotto.

--pak

[KreyMerr]

yeah ill confirm first

and if it turns out to be true i can give the agents name and extension out via PMs unless everyone wants his name. if thats the case ill probably check with him first. this may not be something he can do on a regular basis, and after how cool he was with me I do not wish to get him into trouble.

well confirm the monitor first and then we can go from there. should be in early next week.

[nd4spdbh2]

shoot me a pm with the info once you confirm... that would be great thnx

Ben

[Vengance_01]

sorry dude a rep can not control what panel you get. He just told you that so he could get the sale.

[aaronjb]

sorry dude a rep can not control what panel you get. He just told you that so he could get the sale.
QFT. This is an issue within Dell right now, and the rep is actually prohibited from making any reference to the S-IPS / S-PVA panel types. You got a line of BS from a sales rep. Good luck convincing the CS reps after the S-PVA panel arrives that you were promised an S-IPS panel.

You're subject to the luck of the draw like all other customers.

my right as a consumer.
:rolleyes: I really love this phrase. Could you point me to the section in the Bill of Rights which references "consumer"?

You have certain protections as a consumer, but no rights.

[aaronjb]

and if it turns out to be true i can give the agents name and extension out via PMs unless everyone wants his name. if thats the case ill probably check with him first. this may not be something he can do on a regular basis, and after how cool he was with me I do not wish to get him into trouble.
I'm sorry, but shenanigans. I just don't believe that a sales rep would even bring this up with you. This is a documented issue within Dell Sales and their contracts right now, with an infraction resulting in termination.

Please PM me or a member you trust with the agent's name, number and extension so that this can be verified. No need to wait until you receive the display.

[KreyMerr]

I'm sorry, but shenanigans. I just don't believe that a sales rep would even bring this up with you. This is a documented issue within Dell Sales and their contracts right now, with an infraction resulting in termination.

Please PM me or a member you trust with the agent's name, number and extension so that this can be verified. No need to wait until you receive the display.

well I certainly wont be PMing this info to you. Its too bad that even this excellent community has to suffer trolls like you.

anyway, this guy was the first that I'd talked to who even knew that there was a difference in the display between the types. I do realize that there is a chance he played me, which is why I am waiting to confirm. But after talking with him I had a good feeling.

And yeah you do have rights as a consumer. They are obviously not as polished as the actual bill of rights. But you are protected when you spend your money and dont get what you want. You just have to know what you are doing and be dealing with a company that actually cares a little (dell vs. supertechspotyay.net)

[aaronjb]

well I certainly wont be PMing this info to you. Its too bad that even this excellent community has to suffer trolls like you.

Yeah, I'm a big trolling troll. :rolleyes:

anyway, this guy was the first that I'd talked to who even knew that there was a difference in the display between the types. I do realize that there is a chance he played me, which is why I am waiting to confirm. But after talking with him I had a good feeling.

This is either the stupidest Dell employee ever, or you're making this up. He has absolutely no control over which panel revision you get. No where in the supply chain does anyone even give a hoot which panels are in the displays. Dell purchases big lot based on the current lowest price and sticks them in the displays in China. So this sales rep is taking a flight to China to determine which panel your display is using? Or, he's driving or flying to the warehouse to hand-pick you the panel you prefer?

If it's not the panel type you want, you call and he is reprimanded. If the call was recorded, he's fired. If it is the panel, you luck out and he wins. But I don't think he'd take that chance.

And yeah you do have rights as a consumer. They are obviously not as polished as the actual bill of rights. But you are protected when you spend your money and dont get what you want. You just have to know what you are doing and be dealing with a company that actually cares a little (dell vs. supertechspotyay.net)

No, you don't have rights as a consumer. You have certain protections under the law, but no rights. Dell makes it pretty clear that they do not disclose which panel goes into these displays, and if you don't like that, then shop elsewhere.

[jivetrky]

Dell makes it pretty clear that they do not disclose which panel goes into these displays, and if you don't like that, then shop elsewhere.
Just out of curiosity where has Dell disclosed that? Not trying to be argumentative, just honestly curious how they would go about that.

[MadMan007]

Where have they disclosed that they don't disclose? ;)

Try calling Dell and asking, first of all. An hour of talking to people to end this call ought to tell you that. And it's been well-known ever since the panel lotto started. The thing is Dell isn't likely to disclose what you're asking because it would be out in the real public eye rather than in the enthusiast public eye.

I can tell you what happened at the call center, having experience working in places like that, if Dell's policy is to not guarantee panel types. 'Hey boss, I have this guy who keeps asking about that panel thingy which we aren't allowed to tell people.' boss: 'ok we'll tell him which panel type we will send just to get him off the phone.' Call centers have production number standards, one person tying up time on an 'impossible' request will just get told whatever they can to be done.

On some other forums a few people have reported getting IPS from recent orders, our panels are assembled in Mexico btw. There was always a chance any given order would be an IPS anyway, so unfortunately receiving one doesn't really prove anything, getting a PVA on the other hand would show the OP was played.

[aaronjb]

Just out of curiosity where has Dell disclosed that? Not trying to be argumentative, just honestly curious how they would go about that.

Check out the official response from Dell on the Dell forums. They consider a 2007 a 2007, regardless of panel type.

I could see this going down at a contract call center. There's a call center with a Dell account a few towns over, and some of the most unscrupulous people I know work there, from the top management down to the guy who cleans the floors.

I still have a hard time believing that a call center employee would even know about the terms S-IPS and S-PVA. OP prompted the call center employee, who said whatever was necessary to make the sale.

But I do know that the word went out to call centers after the hubbub started last year to not mention Panel types, so perhaps the employee was in the know.

[MadMan007]

btw :welcome: to KreyMerr. Let's not get too teste over this topic :) and not take things the wrong way - written words always sound more harsh. Let's see wehat happens now when the panel arrives.

[RollingThunder]

btw :welcome: to KreyMerr. Let's not get too teste over this topic :) and not take things the wrong way - written words always sound more harsh. Let's see wehat happens now when the panel arrives.

Mad,

Is there really that much difference between the panels? I mean it can't be like night and day, can it?

[aaronjb]

btw :welcome: to KreyMerr. Let's not get too teste over this topic :) and not take things the wrong way - written words always sound more harsh. Let's see wehat happens now when the panel arrives.

OK, I'll lay off. But I want someone to verify this, so that I can buy up a lot of S-IPS panels and sell them. :)

[aaronjb]

Mad,

Is there really that much difference between the panels? I mean it can't be like night and day, can it?

It is, and it depends on what you plan on using the display for (image work vs. gaming, really). Do a quick Google search on the differences.

[RollingThunder]

It is, and it depends on what you plan on using the display for (image work vs. gaming, really). Do a quick Google search on the differences.

Aaron,

My Dell 2007fp (not wide) came today and it's hooked up. I'll go run the maintenance screen to see what I have. It's an A04 revision and made in Mexico. If this is the lesser of the two panels, I'm already impressed! I'm not a gamer as you can see from my vid card.

[Thund3rball]

Mad,

Is there really that much difference between the panels? I mean it can't be like night and day, can it?

Is it night and day? Compared side by side... yes! Otherwise I would say no.

The S-IPS is best at displaying colour but the S-PVA is no slouch either. S-PVA is still a quality panel compared to the TN panels out there. Anyone with a 2407WFP will tell you that ;)

[RollingThunder]

Is it night and day? Compared side by side... yes! Otherwise I would say no.

The S-IPS is best at displaying colour but the S-PVA is no slouch either. S-PVA is still a quality panel compared to the TN panels out there. Anyone with a 2407WFP will tell you that ;)

Is it necessary to run the Dell CD for drivers?

[Thund3rball]

Is it necessary to run the Dell CD for drivers?

I never had to. Anyone else?

Edit: At least I don't remember having to...hmmm?

Edit2: I can confirm, I did not run the CD and neither did my friend w/a 2407WFP. XP receognized the monitor.

[RollingThunder]

I tried this URL:

http://www.hardforum.com/showthread.php?t=1111100

No go unless I'm totally borked. Maybe Dell changed the access to the service panel (because of us!) ?

>Edit<

Well, I was borked. Here's the service menu. Looks like a PVA...........

[aaronjb]

Is it necessary to run the Dell CD for drivers?

Nope. But you may want to hit up Dell.com and download the Windows color profile.

Also, be sure to calibrate your display. NVidia has a quick-n-dirty calibration tool built into their control panel; I'm not sure about ATI drivers.

Most of these LCDs are shifted toward the blue end of the spectrum. For example, here is what I'm using on my A04:

R - 84
G - 85
B - 80

Depending on your lighting conditions, your values may vary, but that's a good starting point.

[aaronjb]

Well, I was borked. Here's the service menu. Looks like a PVA...........

Don't be bummed out. People are making a huge deal about the S-IPS / S-PVA panel, but unless you're really serious about off-angle color reproduction and some other details, you're not going to notice a difference.

The 24" Dells are S-PVA, and you don't hear too many folks complaining about those. :)

[Thund3rball]

Nope. But you may want to hit up Dell.com and download the Windows color profile.

Also, be sure to calibrate your display. NVidia has a quick-n-dirty calibration tool built into their control panel; I'm not sure about ATI drivers.

Most of these LCDs are shifted toward the blue end of the spectrum. For example, here is what I'm using on my A04:

R - 84
G - 85
B - 80

Depending on your lighting conditions, your values may vary, but that's a good starting point.

Yes take the time and google "monitor calibration". It is worth the exersise and please take his RGB values with a grain of salt. Everybody's conditions are VERY different. Even 2 of the exact same panels side-by-side will display slightly differently. Just as a reference here's my RGB nad Brightness values on 2007WFP S-IPS. I used a Spyder to calibrate the panel.

R - 96
G - 99
B - 96

Brightness - 46

[RollingThunder]

Nope. But you may want to hit up Dell.com and download the Windows color profile.

Also, be sure to calibrate your display. NVidia has a quick-n-dirty calibration tool built into their control panel; I'm not sure about ATI drivers.

Most of these LCDs are shifted toward the blue end of the spectrum. For example, here is what I'm using on my A04:

R - 84
G - 85
B - 80

Depending on your lighting conditions, your values may vary, but that's a good starting point.

Aaron,

Will do all, thank you. Still playing with it of course to suit my own tastes. I can tell you I am not displeased at all, PVA or not. :) No dead pixels, no blemishes, nothing wrong and it's a "refurb" from Dell. You would never know the difference and 3 year warranty. I would rather not play the "switch" game with Dell for an IPS panel. I have no complaints.

I'm not a gamer and use it head on for normal computer work, not much graphics, it's fine.

[RollingThunder]

Yes take the time and google "monitor calibration". It is worth the exersise and please take his RGB values with a grain of salt. Everybody's conditions are VERY different. Even 2 of the exact same panels side-by-side will display slightly differently. Just as a reference here's my RGB nad Brightness values on 2007WFP S-IPS. I used a Spyder to calibrate the panel.

R - 96
G - 99
B - 96

Brightness - 46

Thunderball,

I realize what you are saying. Going to Dell now for the color pattern and a calibrator. You guys have been a big help because this was a big decision. :thup:

Matter of fact, I set my brightness to the same as yours!

Moved the NEC GX90 to the old Dell P3, that needs a calibration over there. It only has an nVidia Gforce 2 MMX 32 mb card. It's working nicely @ 1200 x 1024.

[Thund3rball]

Aaron,

Will do all, thank you. Still playing with it of course to suit my own tastes. I can tell you I am not displeased at all, PVA or not. :) No dead pixels, no blemishes, nothing wrong and it's a "refurb" from Dell. You would never know the difference and 3 year warranty. I would rather not play the "switch" game with Dell for an IPS panel. I have no complaints.

I'm not a gamer and use it head on for normal computer work, not much graphics, it's fine.

Glad to hear you are happy with it :D

[Hazaro]

I would just say run the Nvidia tool in the meantime, the gamma settings were blinding me. (If you haven't already done it of course)

[aaronjb]

Any word on what you received for a panel, KreyMarr?

[Albaholic]

I'd like to know as well. I'm in the market for a second monitor

[MadMan007]

I don't even know if it's worth an hour of haggling to try ;) When I returned my 2407 it was completely easy and hassle-free. Dell sent a UPS guy with a prepaid label and I wasn't exchanging just full return! The only downside is the UPS pickup time is 'all day' so I had to make sure someone was home - otherwise I suppose you could bring it to a UPS store or something. So for anyone who is willing to do the return-rebuy shuffle it may take less time overall, heh.

I think the IPS vs PVa matters more for a 24" screen than 20" as well. The color-shifting, or inconsistent contrast across the screen which is what caused me to return my 2407 and is somewhat of a trait of PVA, would be more apparent on a physically larger screen where more of it is likely to be near the edge of vision.

[Mr. Roboto]

I've asked this in a few threads now, and haven't gotten ans answer that worked. How do I tell which panel type I have on my 2407?

[MadMan007]

All 2407s are PVA afaik, I finally found this out after lots of digging. There was some confusion and misinformation about IPS panels maybe based upon the 2405 panel type. It's also possible we get PVAs in the US and some other markets (Asia and Pacific rim) get IPS.

[Mr. Roboto]

so is pva or ips better?

(Sorry for the quick hijack here)

[Thund3rball]

so is pva or ips better?

(Sorry for the quick hijack here)

IPS is definately better for colour reproduction. Usually a slightly longer response time as well w/IPS. So for gaming and movies some would argue PVA is better.

You can look up just about any monitor to find out what kind of panel is in it.
http://www.flatpanels.dk/panels.php



Here are some other threads on this topic.
http://www.ocforums.com/showthread.php?t=513790
http://www.ocforums.com/showthread.php?t=513681
http://www.ocforums.com/showthread.php?t=511852
http://www.ocforums.com/showthread.php?t=510607

[aaronjb]

I've asked this in a few threads now, and haven't gotten ans answer that worked. How do I tell which panel type I have on my 2407?

Go to the service menu (posted earlier in this thread) and then Google the panel type.

All 2407 panels are PVA, though.

[Mr. Roboto]

That kind of sucks, I guess. Who makes a 24" IPS?

[MadMan007]

NEC does, for $1400 ;)

[Mr. Roboto]

NEC does, for $1400 ;)

Ah, damn, that's more than I paid for both of my 2407's hah.