View Full Version : Dell 2007FPW has been FIXED! Excellent News!
lordkosc
05-27-06, 08:31 PM
This is straight off the dell forums!
Update on banding fix process. BTW - all exchanges will be for new monitors. Not refurbished. [ NEW ] [ Edited ]
Before I start reading through the messages, let me bring everyone up to date. The factory in China is working overtime to flash the monitors. They will get them to our hub as fast as they can. Once they are in the hub, our dispatchers will start processing the exchanges. I cannot give you any definitive time or dates on when they will get to the hub. Please be patient.
The next question many of you had was how the actual exchange process works.
1. I gather your shipping, monitor, etc. information
2. That data is put into a spreadsheet for the dispatchers
3. The dispatchers setup the exchange
4. The monitor and a return airbill are shipped to you
5. Place the old monitor into the box that the new monitor shipped in
6. Attach the return airbill to the box
7. Call the number on the return airbill to arrange for pickup
Message Edited by DELL-ChrisM on 05-27-200606:16 PM
So if you have a defective 2007FPW that has color banding make sure you register on the Dell forums and contact Chris M! :clap:
w00t they finnaly fixed it! So is this saying that all of the new monitors coming out of the warehouse new are already fixed? If so i will be getting one today
lordkosc
05-27-06, 08:41 PM
w00t they finnaly fixed it! So is this saying that all of the new monitors coming out of the warehouse new are already fixed? If so i will be getting one today
I believe so :sn: but don't quote me on it!
I think i will wait for reports of people that have gotten thiers fixed and to see comparison screenshots of the difference
It'll be fixed once i confirm the abanding is gone and my panel looks good :)
Also, i am gonna be raging ****ed if they send me a panel for replacment and it has dead pixels, i will send it right back if that happens...
voodoomelon
05-27-06, 09:39 PM
Also, i am gonna be raging ****ed if they send me a panel for replacment and it has dead pixels, i will send it right back if that happens...
Good luck with that, Dell won't honour you.
They will only replace it if you have 6 or more dead pixels, or a tightly bunched set of pixels.
Source (http://www.screentekinc.com/pdfs/dell-lcd-quality-standards.pdf)
Good luck with that, Dell won't honour you.
They will only replace it if you have 6 or more dead pixels, or a tightly bunched set of pixels.
Source (http://www.callme.nm.ru/)
But if they replace my perfect display with one that is worse, i think i have a valid case with them, don't you think? If it comes to that, i will request a full refund for faulty equipment, or request my panel returned me. I bought the one i did because i knew it didn't have dead pixels. That is very important to me. Had 2 laptops with dead pixels and it drove me crazy.
Reading the process though, if i get a new one and it does have dead pixels, no way i'm keeping it anyways, I'll just send back the new faulty one.
AtomicMonkey
05-27-06, 11:43 PM
why don't you wait and see what happens. If your initial display was "perfect" there's a good chance new one will be as well. I'm glad and in a way pleasantly surprised that Dell opted to own up to the problem and attempt to do right by their customers (albeit due to rather overwhelming outcries. Still). We'll see what happens. Hopefully new monitors will arrive, they'll be just as good as 2005's and we'll call it a night.
Encore2097
05-28-06, 12:29 PM
Im ready to grab one of these if people can confirm that the banding issue is fixed. I mean if Im dropping 300+ for a monitor I want it to work properly =)
nachosyumm
05-28-06, 04:39 PM
I wish dell would do a permanent fix. This seems more like a patch for the monitors since dell does not want to have to replace actual parts.
DDR-PIII
05-29-06, 07:22 PM
I get one the these 2007s tomorrow or on wednesday, what was the problem with them ? "exactly" ?
Make your way yo the Dell Forums, there's PLENTY of info on the problem. It's a gradiant problem. Bassically it's like using the monitor in 16bit.
Randyman...
05-29-06, 08:54 PM
I am also very curious if the new units are "Fixed", as my old 2000FP is starting to act up :) . The price is very tempting...
:cool:
Now the fuss on the Dell forums is if it fixed the blurry text and flickering. It seems the text can get vary from very obvious (esp. blue type on gray background) to one, or two, pixel perimeter blurring. The flickering doesn't seem to be on all monitors though otherwise it'd have even more complaints than the banding. I'm personally more concerned about the sharpness of the text because it might cause eye-strain.
Now the fuss on the Dell forums is if it fixed the blurry text and flickering. It seems the text can get vary from very obvious (esp. blue type on gray background) to one, or two, pixel perimeter blurring. The flickering doesn't seem to be on all monitors though otherwise it'd have even more complaints than the banding. I'm personally more concerned about the sharpness of the text because it might cause eye-strain.
My panel has no flickering at all, and text is quite crisp. Actually that was one of the things i liked most about it. Coming from a CRT it has been extremly easy on my eyes. Since according to the fix info you get a new monitor, i'm thinking maybe i should just keep the one i have. I really don't want to risk getting a new one in return with flickering, blury text and dead pixels...
DDR-PIII
05-30-06, 05:45 PM
mine is going straight back to them if i have that ;problem, i dont spend that kinda money to get a pile of shat.
Dont mean to thread jack here, but how do these compare to the 2005FPW ?
The fixed ones of course ..
lemings
05-30-06, 06:53 PM
It'll be fixed once i confirm the abanding is gone and my panel looks good :)
Also, i am gonna be raging ****ed if they send me a panel for replacment and it has dead pixels, i will send it right back if that happens...
I was under the impression you were perfectly happy with your display as it is? Did I become mistaken at some point :)?
AtomicMonkey
05-30-06, 09:47 PM
Dont mean to thread jack here, but how do these compare to the 2005FPW ?
The fixed ones of course ..
There are no fixed ones (yet) so hard to say how it will compare. I have minor banding on 2005 & 2405, no more no less than on a Viewsonic and Sony I've tested. Both about the same. As it stands, the 2007 looks like s#!t next to 2005, it really does.
DietPepsi0219
05-31-06, 12:49 AM
ooo babay! this tiny dell crt is starting to say its final words and be read his final rights...(sorry not christian dont know what exactly "last rights" are...good ole atheism for ya)...so if the problem im having: the sides of the display on the monitor sometimes "wiggle" like a vertical sound wave like this http://img67.imageshack.us/img67/7896/untitled7am.jpg all the way down the sides of the picture..how obnoxious...so i might be in the market for a new monitor and the 2007 sounds like a good bet as to what ill buy if i need a new one
Encore2097
05-31-06, 10:50 AM
Are they shipping newly purchased monitors with this fix and has anyone gotten one yet? The 24th was about a week ago.
iqwertyi
05-31-06, 11:46 AM
I just got one of these monitors on Friday.
How do I know if mine is the "latest" version?
lemings
05-31-06, 01:29 PM
Run a banding test on it. This means get a gradient (Preferably multi-gradients with RGB) and see if you see any line clusters on the gradient, if it is extremely noticable, then yes you have the banding issue.
I was under the impression you were perfectly happy with your display as it is? Did I become mistaken at some point :)?
I was happy with it initially, and still pretty happy now. But the more and more i thought about it, i came to the realization that i spent $400 on something that is known to be broken. Sure not a big deal if it doesn't bother me, but what about when i go to sell it? I could buy something similiar and it will retain its value much better, add to that it won't be screwed up....so no, i guess you could say i'm not happy with it anymore ;)
EternalX
06-01-06, 06:27 PM
the nice thing about the dell fix is that they actually ship you a monitor first. You then place your broken monitor in the box when you get it,slap the airbill on the box, and call a number for someone to pick it up.
there is no downtime, you dont loose a monitor for a week-4 while dell exchanges it. They have already posted that if you request a replacement through this process (by pming the moderator at dell support forums) you will get a NEW monitor. Not a refurbished monitor like everyone else gets for a replacement. So i think its a win-win situation.
Now all we have to do is wait for these puppies to show up flashed. My replacement monitor shipped today from dell, so I will report back when I get it tomorrow if it has the banding problem or not. I will be able to tell right away.
Even if its not fixed, I will have a nice monitor that is mostly usuable until they send me a new fixed one. The little bit of banding never botherd me while playing counter-strike so I have something to keep me busy in the meantime.
I'm worried i'll get one with dead pixels. If the new one comes with any, i would send that one back rather than the one with banding.
voodoomelon
06-02-06, 01:44 PM
there is no downtime, you dont loose a monitor for a week-4 while dell exchanges it. They have already posted that if you request a replacement through this process (by pming the moderator at dell support forums) you will get a NEW monitor. Not a refurbished monitor like everyone else gets for a replacement. So i think its a win-win situation.
Don't believe everything you hear. I replaced three 2005fpws. One of them was a refurb and in tatters, after being specfically told that it would be brand new. I got a refund after weeks of trouble.
DDR-PIII
06-03-06, 01:15 PM
so i got one of these "last wednesday" it has the problem.... its very nice but the color just annpyed me the banding problem, i will get a replacement soon though, working on it as we speak, very nice other wise.
Captain Newbie
06-03-06, 02:39 PM
On the note of crappy Dell support, however...this (http://norris.kicks-ass.net/dellhell.html) (language, once in a while, but mostly justified) is a story of why nobody can get replacement parts from Dell in a timely manner. It details the story of a friend of mine and his struggle with warranty support. *sigh*
But it's good to see that they're at least trying to fix manufacturer defects.
Someone in the Dell forums apparently got a revised version, A02. ChrisM confirmed that if it says that on the monitor, it's all good. I'm still awaiting for the guy who got it to confirm the fixes by running through the appropriate tests, or for someone else to when they get it; but, from his preliminary evaluation, just off looks, it seems fine (*crosses fingers*).
DDR-PIII
06-04-06, 08:17 PM
i had to cancle my thing, i had pm chrisM, but i had anothewr problem, i suspect that is has thing to do with the power ? i dont know, i tryed to turn it on and i hear buzzing the screen gave me a flickery image, then lost signal all together, so i call'em up and they will have me another one by wednesday, if it has the banding problem i'll will get one that has been flashed.
Wwing49
06-05-06, 03:38 PM
Sorry for the jack, but does this monitor come with HDCP? It doesn't look like it from Dell's website.
Sorry for the jack, but does this monitor come with HDCP? It doesn't look like it from Dell's website.
yes the 2007 is HTPC. That and the backlight bleeding issues are the only 2 things that they changed from the 2005
DDR-PIII
06-06-06, 07:05 PM
got my new one today, "was sent out on monday" so it was ncie that they have fast shipping but this one still has the banding issue, so im gonna have to talk to chrisM tomorrow about getting another.
lordkosc
06-07-06, 03:37 PM
Anything new ? I PM'ed chrisM about a week ago with my info , and haven't heard anything new....
Yamiyanazz
06-07-06, 06:53 PM
Yeah, once I get confirmtion that the problem really is fixed, I'll check into it. Try to keep this bumped so we can all get a verdict on how Dell is fixing this problem.
Fireside85281
06-08-06, 12:56 PM
Just a quick question. Exactly how long does it take Dell to ship something? I ordered monday night and took the 3-5 day shipping option. Unfortunately, the package still hasn't even arrived at the carrier station. If this is going to take until next friday, then Dell should really call it the 8-10 day shipping instead.
Neverude
06-08-06, 02:05 PM
From the anandtech forums...
You can read the entire 25page post here (http://forums.anandtech.com/messageview.aspx?catid=31&threadid=1842727&frmKeyword=&STARTPAGE=1&FTVAR_FORUMVIEWTMP=Linear)
Direct Quote for the lazy.
"Sorry for the long wait. We do have a fix in place. Dell has a firmware update that adjusts the ACC (Adaptive Color and Contrast) & ACM (Active Color Management) features, eliminating the banding issue when using the Desktop mode. All of these monitors have three display modes: Desktop, Multimedia and Gaming. The firmware turns off Faroudja video processing in Desktop mode. It remains enabled in the other two modes. Essentially, the updated firmware allows users to choose whether they want the Faroudja video processing feature on or off. I understand your time is valuable. I will private message all of you with details in the next day or two. Please update your forum profile."
I know Faroudja is a type of video processing to improve quality, it's used in a lot of plasmas, projection TVs and DVD players. Don't know a lot about the details, but it seems to me that the banding was also bad if not worse in Gaming and Multimedia modes, and apparently this "fix" only applies to Desktop mode, so I fail to see how it can address the banding issues entirely. Time will tell.
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